ISO9001 – internationally recognised quality assurance
As a trusted metal finisher, we know how important it is to maintain excellence in everything we do. It’s a benefit that’s highly valued by all our customers, from fabricators and manufacturers to architects and developers. That’s why we’re proud to be ISO9001 certified, putting quality assurance at the heart of our business.
What is ISO9001?
ISO 9001 is the international standard for Quality Management Systems (QMS), published by the International Organization for Standardization (ISO). Applying to all areas of our business, it provides a framework for us to put in place robust systems that ensure customer satisfaction and improvement. The most recently updated version of the standard is ISO 9001:2015.
How does it work?
ISO9001 is based on seven core quality management principles (QMPs) which are fundamental to delivering excellent service: customer focus, leadership, engagement of people, process approach, improvement, evidence-based decision making and relationship management.
As an ISO 9001 quality assured company, we document each of our business processes to ensure consistency and drive performance improvements. As well as guaranteeing integrity in our process management, the standard helps us identify service improvement opportunities, so that we can continually strive to deliver the best possible customer experience.
Get an overview of ISO 9001 in this PowerPoint presentation.